— POLICIES & TERMS
Policies & Terms of Service
Clear, upfront policies so you always know what to expect. No surprises, no fine print hidden away. Last updated: July 2026.
Deposit Policy
When you book a time slot through our online scheduler, a deposit is collected at the time of booking to secure your appointment. The deposit reserves your time on our calendar and is applied directly to your final invoice.
Deposit Amounts
| Time Block | Duration | Deposit |
|---|---|---|
| Quick Trip | Up to 2 hours | $50 |
| Half Day | 2–4 hours | $100 |
| Full Day | 5–8 hours | $200 |
How Deposits Work
- The deposit is collected securely through Calendly at the time of booking
- Your deposit is applied as a credit toward your final total — it is not an additional fee
- For example: if your Quick Trip service totals $150 and you paid a $50 deposit, your remaining balance is $100
- Deposits are processed through Stripe, our secure payment provider
- We do not store your card information — all payments are handled by Stripe's encrypted payment system
Good to know: The deposit locks in your time slot, not your final price. Your final total depends on the finish level you choose (Fixed, Good, Better, or Best) and is confirmed before any work begins.
Cancellation & Rescheduling
We understand that plans change. Here's how cancellations and rescheduling work:
Rescheduling
- You can reschedule your appointment at no cost with at least 24 hours notice
- To reschedule, call or text (313) 320-8992, or use the reschedule link in your Calendly confirmation email
- Your deposit transfers automatically to the new time slot
Cancellations
- More than 24 hours before your appointment: Full deposit refund
- Less than 24 hours before your appointment: Deposit is non-refundable (the time slot was reserved for you and could not be filled)
- No-show: Deposit is non-refundable
- Weather emergencies: We'll reschedule at no penalty — Detroit weather happens, and we won't penalize you for it
If We Cancel
- If BLKWGN needs to cancel or reschedule for any reason, you'll receive a full deposit refund or the option to reschedule — your choice
- We'll notify you as early as possible and work with you to find a new time
Refund Policy
Before Work Begins
- Deposits are fully refundable if cancelled more than 24 hours in advance (see Cancellation section above)
- If you decide not to proceed after the on-site assessment but before any work starts, your deposit is refunded minus a $25 trip/assessment fee
After Work Has Started
- If work has begun and you choose to stop, you are responsible for payment of labor and materials up to the point work stopped
- The deposit is applied to that amount
- If the completed amount is less than the deposit, the difference is refunded
Workmanship Guarantee
- We stand behind our work. If something we installed or repaired fails due to our workmanship within 30 days, we'll return and fix it at no charge
- This does not cover damage from misuse, normal wear and tear, or pre-existing conditions we advised you about
- Report any concerns as soon as possible — call or text (313) 320-8992
Pricing & Estimates
Flat-Rate Pricing
- Flat-rate prices are based on time blocks (Quick Trip, Half Day, Full Day) and finish levels (Fixed, Good, Better, Best)
- The prices shown on our pricing page and service menu are the actual prices you pay — no hidden fees
- Prices cover labor only — materials are billed separately unless otherwise stated
- You choose your finish level before work begins, so you always know the total upfront
Custom Project Quotes
- Large projects (full kitchen, whole-home painting, multiple windows) are quoted individually within the four finish-level options
- Custom quotes are free and provided before any work begins
- The on-site assessment determines the final scope and price — no estimate is final until you approve it in writing
Change Orders
- If additional work is discovered during a project (hidden damage, code issues), we'll pause and discuss the additional scope and cost before proceeding
- Nothing is added to your bill without your approval
- If you request additional work beyond the original scope, it will be quoted separately
Minimum service call: $130. This covers travel and the first hour of assessment. For quick jobs, this is built into the Quick Trip flat rate.
Service Scope & Limitations
What We Do
- Install & Replacements, Plumbing, Electrical, Carpentry, Finishing, and general Handyman Services
- Residential properties throughout Metro Detroit and surrounding areas
- BLKWGN Home Improvements LLC is an owner-operated Michigan LLC
Licensed Trades
- Some plumbing and electrical work may require a licensed trade professional per Michigan state or local code
- If your project requires a licensed plumber or electrician, we'll let you know upfront and refer you to a qualified professional
- We do not perform work that legally requires a licensed trade professional unless properly licensed
Permits
- Some projects require building permits from your local municipality
- We'll advise you if a permit is likely needed, but it is the homeowner's responsibility to verify permit requirements with their local building department
- Permit costs, if required, are the homeowner's responsibility unless otherwise agreed in writing
Service Area
- Primary service area: Northville, Novi, Plymouth, Livonia, Canton, Farmington Hills, South Lyon, Ann Arbor, Detroit
- We serve surrounding communities as well — contact us to confirm availability for your location
- Jobs outside the primary service area may include a travel fee, which will be communicated before booking
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Information We Collect
- Contact information: Name, phone number, email address, and service address — collected through our booking form
- Project details: Service type, description of work, finish level, urgency, and scheduling preferences
- Payment information: Deposit payments are processed by Stripe — we do not see, store, or have access to your card details
- Scheduling data: Managed through Calendly, which syncs with our business calendar
How We Use Your Information
- To contact you about your booking and service request
- To schedule and confirm appointments
- To process deposit payments
- To provide the services you requested
- We do not sell, rent, or share your personal information with third parties for marketing purposes
Where Your Data Lives
- Booking form submissions: Stored in a private Google Form response spreadsheet, accessible only to BLKWGN Home Improvements LLC
- Scheduling information: Managed by Calendly and stored in our Google Calendar
- Payment data: Processed and stored by Stripe — we only see whether a payment succeeded
Website Analytics
- We use Google Analytics to understand how visitors use our website, such as which pages are viewed and how visitors found us
- Google Analytics may collect aggregate and pseudonymous usage data — BLKWGN uses this to understand website traffic and improve the site, not to personally identify visitors
- This information helps us improve our website and services. It is not linked to the personal information you submit through our booking form
- You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on
Your Rights
- You can request a copy of the information we have about you at any time
- You can request that we delete your information (subject to record-keeping requirements for completed work and payments)
- To exercise these rights, email Blkwgnhomeimprovements@gmail.com or call (313) 320-8992
Terms of Service
By booking a service with BLKWGN Home Improvements LLC, you agree to the following terms:
- Authorization: You authorize BLKWGN Home Improvements LLC to enter your property to perform the requested services
- Access: You agree to provide reasonable access to the work area, including parking and entry
- Site conditions: You are responsible for disclosing any known hazards (asbestos, lead paint, structural issues, pest infestations) before work begins
- Materials: Unless otherwise agreed, materials are purchased by BLKWGN and billed at cost plus a 15% handling fee. You may also choose to provide your own materials (must be approved before installation)
- Payment: Final payment is due upon completion of the work. Deposits are applied to the final total. Accepted payment methods include cash, card (via Stripe), and digital payments
- Warranty: Our workmanship is guaranteed for 30 days from completion. This does not cover manufacturer defects in materials, damage from misuse, or pre-existing conditions
- Liability: BLKWGN Home Improvements LLC is an owner-operated Michigan LLC. We are not liable for pre-existing damage, hidden defects, or issues arising from conditions we were not informed about
- Photos: We may take before/after photos of completed work for our portfolio and marketing. We will not include your personal information or identifiable property details without your permission
- Changes to these policies: We may update these policies from time to time. The current version will always be posted on this page with the date noted above
Questions? We're happy to explain any of these policies in plain language. Call or text (313) 320-8992, or email Blkwgnhomeimprovements@gmail.com. No question is too small.